We understand that customers often require simple onsite support in data Centres for ongoing troubleshooting, maintenance or installation. Our qualified technicians are trained to be your eyes and hands, on the ground to help you effectively manage your infrastructure 24x7x365. TechFlow Remote Hands service is professional technical assistance at a moment’s notice and essentially an extension of your IT department. It is a simple and convenient way to access your equipment without having to physically come to the data Centre.

Just give us a call and we’ll perform the tasks for you — we’ve got you covered.

TechFlow provides a wide range of remote hands service and our service can be easily offered on a pay per use or via a different commercial arrangement.

Typical activities performed as a Remote Hands Service are :

  • Infrastructure Power Cycle
  • Checking and/or patching of cables
  • Hardware and Spare part replacement
  • Tape Rotation
  • Receiving of goods at Data Centre
  • Shipping of old items to customer office as instructed
  • Storage of equipment
  • Rack and Stack
  • Audit of physical infrastructure including digital pictures of your cabinet